FAQ : Frequently Asked Questions

Mirex Store — FAQ

Q1: Are Mirex Store baby gadgets safe for my baby?

A: Yes! All our products are designed with your baby’s safety and comfort in mind. We use baby-friendly materials and follow strict quality standards to ensure peace of mind for parents.

Q2: How do I set up smart baby devices?

A: Our smart baby gadgets are designed to be easy to set up. Every product comes with a step-by-step manual, and most devices connect quickly to Wi-Fi or a mobile app for instant monitoring.

Q3: Can I monitor my baby 24/7?

A: Yes! Our smart baby monitors and connected devices are built for day-and-night reliability, helping you stay informed about your baby’s comfort and safety anytime.

Q4: Do you offer shipping outside Switzerland?

A: Currently, we ship internationally. Shipping is fast, secure, and tracked, and you’ll receive notifications when your order is on its way.

Q5: What is your return policy?

A: We offer a 30-day return policy on unused and unopened items. For defective or damaged products, we provide a full replacement or refund. Contact us via our support page for assistance.

Q6: Are your products covered by warranty?

A: Yes! All Mirex Store products include a 12-month manufacturer warranty. Coverage details are included in your product package and on our website.

Q7: Can I buy multiple products at a discount?

A: Yes, we often have bundle offers and promotions. Check the product pages for any available deals.

Q8: How can I contact Mirex Store support?

A: You can reach us via:

We aim to respond within 24 hours on business days.